This year’s National Customer Service Week runs from 7 to 11 October 2024 and is designed to raise awareness of customer service and the vital role it plays. One of the ways RPA gathers feedback on our approach to customer service …
In the third of a series of blogs about Customer Director Marie Hardeman’s visits to shows, farms and projects, she tells us about her time visiting Bleak Bank Farm with members of RPA’s Customer Board. The Customer Board was created …
In a series from the Rural Payments Agency’s customer team, we’re featuring video interviews and blogs from some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the fifth video and blog …
In the second of a series of blogs from Customer Director Marie Hardeman, we hear about her visit to the Allerton Project with members of the RPA Customer Board. The board, which was created in March this year, is exploring …
On 19 June we introduced the new get funding to improve animal health and welfare service providing eligible keepers of cattle, sheep and pigs with access to two different types of funded vet visits; We’ve been listening to feedback from …
In a series from the Rural Payments Agency’s customer team, we are featuring video interviews and blogs from some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the fourth video and …
In a series from the Rural Payments Agency’s customer team, we’re featuring video interviews and blogs from some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the third video and …
In our series of blogs from the Rural Payments Agency’s Customer Directorate, we are featuring video interviews and blogs from some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the …
In the first of a series of blogs from the Rural Payments Agency’s Customer Directorate, we feature video interviews with some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the …
RPA’s Grants Service team have been attending numerous shows across the country this year, with more to come. They are encouraging farmers and businesses to meet them at the RPA stand to get advice on the grants available. In this …