This year’s National Customer Service Week runs from 7 to 11 October 2024 and is designed to raise awareness of customer service and the vital role it plays. One of the ways RPA gathers feedback on our approach to customer service …
In the third of a series of blogs about Customer Director Marie Hardeman’s visits to shows, farms and projects, she tells us about her time visiting Bleak Bank Farm with members of RPA’s Customer Board. The Customer Board was created …
In the second of a series of blogs from Customer Director Marie Hardeman, we hear about her visit to the Allerton Project with members of the RPA Customer Board. The board, which was created in March this year, is exploring …
In our series of blogs from the Rural Payments Agency’s Customer Directorate, we are featuring video interviews and blogs from some of the key people whose roles are focussed on delivering and improving the services provided to customers. In the …
RPA’s Grants Service team have been attending numerous shows across the country this year, with more to come. They are encouraging farmers and businesses to meet them at the RPA stand to get advice on the grants available. In this …
RPA offers a range of grants and rural payments to farmers and businesses. In this blog, Steve France from the Grants Service team writes about his work attending shows as an RPA Ambassador. The Ambassadors represent RPA by engaging with …
RPA offers a wide range of grants and rural payments to farmers and businesses. In this blog, Georgina Ling from the Grants Service team writes about her visit to Cowsden Bank Farm in Worcestershire, to understand their experience of applying …
George from RPA’s Grants Service team talks about the two-day training course he attended at the Allerton Project in Leicestershire. The Allerton Project is a 320 hectare demonstration farm which researches the effects of different farming methods on wildlife and the …
In the first of a series of blogs from Customer Director, Marie Hardeman on her visits to shows, farms and projects, Marie writes about her time at a farm in Lancashire, with RPA field officers on a sheep identification site …
Welcome to the ninth episode of The RPA Podcast. In our latest episode, we discuss the opening of the claim window for existing Countryside Stewardship revenue and Environmental Stewardship agreements with CS processing manager Gregg Bulman. We discuss how farmers …