Two weeks ago we wrote a couple of posts for this blog, one on GOV.UK Verify and one on getting ready for the Basic Payment Scheme.
A few of you have commented on these posts and we thought a reply would be helpful.
We’ve now got more information on GOV.UK Verify here and in this post we’ll set a few things straight as to how and when we are asking customers to use the new CAP Information Service (the online application and payment service for new CAP schemes, including the Basic Payment Scheme).
Firstly, we are not going to encourage all customers to start using the service all at once. Why? We want to avoid the pitfalls of ‘big bang’ IT programmes where a service is produced behind the scenes and then ‘launched’ in one go to all customers. With this new online service we are both developing it and introducing it to customers in a controlled way, making sure that what customers can do on the service – and how they register for it – is working well, by asking a few customers to use it, making improvements, then inviting more customers.
How are we choosing those customers? Based on our data, we are selecting different groups of customers that can help us learn most about what the service is like to use; some who used SPS online, some who used paper forms this year, and soon we’ll start inviting farming agents and their clients.
Secondly, when it’s time for you to register and start using the CAP Information Service, we’ll contact you directly and send you a Registration Pack letting you know that it’s time. You might get one in a few weeks, you might get one later in the year, but when you do receive it we need you to get started as soon as you can.
We are doing this step by step to make sure the service is the best that it can be.
Getting online - extra help for those that need it
We know some people are not online at present and some may have challenges applying online. We have already contacted more than 12,000 customers who applied for the Single Payment Scheme on paper to help identify whether they may need extra help. We will continue to contact customers who applied on paper to ensure they get access to help if they need it.