Hello, I’m Norma and I’m a Customer Service Centre operative working in the call centre, based in Workington. I’ve worked for RPA for 24 years, starting with the British Cattle Movement Service (BCMS). I currently answer calls on the Countryside …
Hi, I’m Alice and I’m on a nine week internship with RPA as part of the Fast Stream Summer Diversity Internship Programme (SDIP). The SDIP is targeted at getting university students and graduates from diverse backgrounds into a career in …
At the Rural Payments Agency (RPA) we know how busy farmers and rural businesses are, and we are always looking for ways to improve access to our services to fit in with their demanding lifestyles. We have now launched a …
Hi, I’m Taran, and I’m an intern with the RPA, based in Bristol. I’m here as part of the Summer Diversity Internship Programme, (SDIP) which is an eight-week internship with the Civil Service, designed to get university students from …
Hi, my name’s Louisa and I’m part of the Sustainable Farming Incentive (SFI) Delivery Team. I’m based in Newcastle and I’ve worked for the RPA for six months. Since joining RPA, my temporary job for the first couple of months …
Hi, I’m Stuart and I’m a Team Leader within the Countryside Stewardship scheme based at Carlisle. I’ve been with RPA for 27 years. I manage the team that makes payments to customers under the Countryside Stewardship Revenue Scheme. My team …
Hi! My name is Megan, and I am a member of the Rural Payments Agency (RPA) Customer Insight Team. Together we work on various research activities, with customers and colleagues across RPA and Defra, to help improve the services and …
RPA is proudly supporting the Farm24 campaign. Through our interactions with our customers, stakeholders and rural communities, we’ve seen first hand how hard farmers in England work and the value they add to our lives. Farm24 shows the public …
Welcome to the third episode of The RPA Podcast. In our latest episode, Daneka Rodgers, Senior Business Analyst at the RPA, explains why it’s crucial to keep your personal information up to date in the Rural Payments Service and offers …
Executive Summary Updating your personal and business details, and setting permissions in the Rural Payments Service It’s vital RPA hold the correct personal and business information for farmers and land managers all year round - taking a few minutes …