Hi, I’m Ellen and I’m a Complaints Caseworker in the Complaints Resolution team at the Rural Payments Agency (RPA). I’m based in Cumbria and joined the RPA in 2017. My role focuses on resolving issues for customers and providing great …
Jake McClure, Director of Organisational Development at the Rural Payments Agency, has been named a Chartered Institute of Management Chartered Companion. Jake will help lead the Chartered Institute of Management’s (CMI) 140,000 members and partners in transforming experience, expertise and …
My name is Jacki and I work in the RPA Customer Service Centre. I’m based in Cumbria and I answer customers’ queries on the Countryside Stewardship, Environmental Stewardship and Sustainable Farming helpline. In the past I’ve also covered the Rural …
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