We are working with farmers and their membership bodies and unions throughout the development of the new CAP Information Service to ensure it meets the needs of our customers.
We have regular design workshops with farming groups including the National Farmers Union (NFU), the Country Land and Business Association, Tenant Farmers Association and Central Association of Agricultural Valuers, among others.
This week, we presented to the NFU’s national council meeting to give an overview of how we are developing and rolling out the new service and what it will mean for NFU members. We also answered questions on the new application and payments service. These included:
When can farmers access CAP Information Service?
Defra will be gradually increasing the number of customers who can access the service, with most being able to access it this autumn.
Will I still be able to use my Government Gateway log in details on the new service?
No, Government Gateway is being replaced across all of the Government’s online services. You will be asked to confirm your identity online the first time you use CAP Information Service. You will only have to do this once.
When will farmers know more detail about what constitutes a hedgerow for Ecological Focus Areas?
Defra will provide further information to farmers as soon as we are able to finalise the CAP reform regulations.
What information on land we will farmers be able to see?
The new service will allow customers to see their land information in table form or on a map (with a choice of Ordnance Survey or aerial photography views).
Members were able to try out the service in development, including giving permissions to others to act on their behalf.
NFU Senior Single Payment Service Adviser Richard Wordsworth said:
Having the team come to our Council and present on the changes and challenges ahead with the delivery of the new CAP IT system was welcomed. This is a key area for the NFU and hearing first hand the plans and approach is key to start the learning process within the industry of this work, which is as critical as the much publicised developments in CAP policy.