Introducing You To...

...listening to feedback to help develop the service to be the best it can be. The aspect of my role which has the greatest impact on our customers is the...
...listening to feedback to help develop the service to be the best it can be. The aspect of my role which has the greatest impact on our customers is the...
...environmentally sustainable. As a new farming scheme, it’s crucial that our standards have been co-designed with farmers and stakeholders. We have listened and improved the application process; it’s straightforward and...
...management schemes. For me, it’s all about providing our customers with the best intelligence we have to help guide their choices on the actions they’d like to take up...
...help to build relationships that work well for everyone involved. By continuing to do our utmost to deliver the best results possible while facing challenges in a proactive and positive...
...landscape that is incredibly important. We gain insight into how our customer engagement strategies are landing with the industry. It provides the opportunity to promote existing and future schemes to...
...best job in RPA when I was a point of contact between RPA and the farming support agencies. My knowledge and understanding of farmers helped to build trust, and I...
...ensure we are supporting the best possible projects, all applications for the fund are competitive. This means all applications are scored, and the highest-scoring ones will be offered funding, with...
...difference these changes will make and will be seeking feedback to look at the best way to improve the experience. James: And what will these improvements look like? Rachael: So,...
...So, for me folks, it’s the best job in the world! I was very fortunate to have been brought up on my grandparent’s dairy farm in Cumbria where I gained...
...engagement, I also work with colleagues across the RPA and Defra communications teams to plan the best ways to get information out across all our channels. Most days will either...