A new 60-day deadline for BPS queries and appeals is now in place. The deadline, approved by ministers, will help RPA manage the closure and administration of BPS efficiently.
We sent an email (or letter) to our customers in December to tell them about these changes.
This new deadline is statutory and applies to BPS for all years of the scheme and to the young farmer payment and greening payment. The deadline also applies to any other BPS related decisions, including any relating to cross compliance, and the BPS data shown on your Delinked Payment Information Statements.
The 60 days starts on the ‘date of notification’. This is the date we email or write to you giving notification of a payment decision. This can be:
- a payment remittance
- a payment query
- a response to a payment query, when we received the original payment query within 60 days of sending your payment remittance
For any BPS payment decisions we notified you of before 1 January 2024, but you did not query with us before that date, the 60-day period runs from 1 January 2024 to midnight on 29 February 2024.
We have updated our Complaints procedure page to include the current procedures relating to BPS payments.
On the same page you can also find information about the complaints procedures for delinked payments and the Lump Sum Exit Scheme.